Once your order ships from one of our warehouse, most items are delivered to the customer within 3 - 7 days after the item ships.

Most orders are processed and shipped within [number] business days. You'll receive a confirmation email with tracking information as soon as your order leaves our warehouse. Please note that custom or personalized items may take longer to process, as indicated on their respective product pages.

Yes, we offer free standard shipping on all orders over $50 within [e.g., the contiguous US]. Keep an eye out for special promotions that may offer free shipping with no minimum!

 We understand that mistakes happen! Please contact our customer support team immediately at (706) 871-4790 or info@boldbliss.store. If your order has not yet been processed for shipping, we will do our best to update the address for you. However, once an order has been shipped, we are unable to change the delivery address.

No, we are currently unable to ship to PO Boxes or APO/FPO addresses. A physical street address is required for delivery.

You will receive an order confirmation email shortly after placing your order. This email will contain your order number and details of your purchase. Please check your spam folder if you don't see it within a few minutes.

Currently, we only ship within the United States. We plan to expand in the future — stay tuned!

Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a link to the carrier's tracking website. You can also enter your tracking number directly on our "Track Your Order" page for real-time updates.

You can also track your order under "My Account" > Orders.

You can request an order cancellation by contacting us as soon as possible. If your order has not yet been processed for shipping, we can usually cancel it. Once an order has been shipped, it cannot be canceled, but you can follow our return policy instructions once you receive it.

We're so sorry to hear your package is missing!

Check Tracking: Double-check the tracking information for any updates or delivery instructions.

Look Around: Check common delivery spots (porch, side door, garage), with neighbors, or your building's mailroom.

Wait 24-48 Hours: Sometimes packages are marked delivered prematurely. Give it a little more time.

Contact Carrier: If it still hasn't arrived, contact the shipping carrier directly ([link to carrier contact info, e.g., UPS, FedEx, USPS]). They may be able to provide more information or initiate an investigation.

Contact Us: If the carrier cannot resolve the issue, please contact our customer support team at (706) 871-4790 or info@boldbliss.store with your order number and any relevant information from the carrier. We will work with you to find a solution, which may include a replacement or refund, depending on the circumstances and our policy.

We apologize for the inconvenience! Please contact our customer support team immediately at [phone number] or [email address] with your order number and photos of the damaged item(s) and packaging. We will assist you with a replacement or refund.

Unfortunately, once orders are placed, they are processed individually and cannot be combined. We recommend placing all desired items in one order to optimize shipping costs.

Yes! We offer flexible payment options through Shop Pay Installments or Klarna — interest-free on eligible orders.

We employ several layers of fraud prevention, including advanced fraud detection systems that analyze transactions for suspicious activity. We also utilize 3D Secure (Verified by Visa, Mastercard SecureCode) for an extra layer of authentication during checkout, which can help prevent unauthorized use of your card.

Yes! As soon as your payment is successfully processed, you'll receive an order confirmation email detailing your purchase and payment information. Please check your spam folder if you don't see it within a few minutes.

If your payment is declined, we'll notify you immediately on the checkout page. Common reasons include incorrect card details, insufficient funds, or a bank security hold. We recommend double-checking your information, trying a different payment method, or contacting your bank.

 Absolutely. We use industry-standard encryption (SSL/TLS) to protect your sensitive data during transmission. This means your credit card numbers and personal details are scrambled, making them unreadable to anyone but us. We're also PCI DSS compliant, which is a strict security standard for handling payment information.

Most payments are processed instantly. Once your payment is authorized, you'll receive an order confirmation email within minutes. In rare cases, especially with some bank transfers, it might take a bit longer, but we'll keep you updated.

Yes! Bold Bliss is size-inclusive and offers a wide range of sizes on many items.

We strive to provide images of our products on models of various body types and sizes whenever possible. You can often find information about the model's height, size worn, and their measurements in the product description to help you visualize the fit.

Here's a quick guide to measuring:

Chest: Measure around the fullest part of your chest, just under your armpits.

Waist: Measure around the narrowest part of your natural waistline, typically above your belly button.

Hips: Measure around the fullest part of your hips and rear.

Inseam (for pants): Measure from the crotch seam to the bottom of the pant leg.

Tip: For best accuracy, have someone else measure you, and wear minimal clothing.

Standard/Regular Fit: A classic, comfortable fit that isn't too tight or too loose, allowing for a good range of motion.

Relaxed Fit: Offers more room through the [e.g., chest, waist, legs] for a looser, more casual feel. You might consider sizing down if you prefer a less oversized look.

Slim Fit: Designed to be more fitted and follow the contours of your body, often with a narrower cut through the [e.g., arms, torso, legs].

Our sizing generally aligns with standard [e.g., US, UK, European] measurements. However, sizing can vary slightly between styles and materials. We recommend checking the specific size chart for each product and reading customer reviews for additional guidance. If you're between sizes, consider your desired fit (e.g., tighter vs. looser) when making your choice.

If you're between sizes, consider how you prefer your clothing to fit. For a more relaxed or looser fit, we suggest sizing up. If you prefer a more fitted or snug feel, sizing down might be more appropriate. For outerwear, it's generally recommended to size up if you're between sizes to allow for layering.

We want you to be happy with your purchase! If the item doesn't fit as expected, you can return it within 30 days for a [e.g., full refund, exchange, store credit]. Please refer to our full return policy for detailed instructions and any specific conditions.

You can reach our customer support team via [e.g., live chat, email at info@boldbliss.store, or by calling us at (706) 871-4790]. Our team is available 24/7.

 For hygiene reasons, the following items are non-refundable:

Lingerie & intimates

Wigs & hair accessories

Beauty or skincare products

Sale/Clearance items

Can I exchange an item for a different size/color?

A: Yes, we offer exchanges for eligible items within [number] days of receipt. To initiate an exchange, please use our Returns Portal [link to returns portal] and select the "exchange" option. You can then choose your desired size or color, subject to availability. If the item you want to exchange for is out of stock, we will process a refund instead.

We sincerely apologize for the error! Please contact our customer support team immediately at (706) 871-4790 or info@boldbliss.store within 30 days of receiving your order. Provide your order number and photos of the damaged or incorrect item. We will arrange for a replacement or refund and cover any associated shipping costs.

Items marked "Final Sale" are not eligible for return or exchange unless they arrive damaged or defective. This is clearly stated on the product page and at checkout.

 If you believe there's an error with your refund amount, please contact our customer support team at (706) 871-4790 or info@boldbliss.store with your order number and details of the discrepancy. We will investigate the issue promptly.

We sincerely apologize for the error! Please contact our customer support team immediately at (706) 871-4790 or info@boldbliss.store within 30 days of receiving your order. Provide your order number and photos of the damaged or incorrect item. We will arrange for a replacement or refund and cover any associated shipping costs.

Return shipping costs are the responsibility of the customer, unless the item received was damaged or incorrect. A return label can be purchased through our Returns Portal for a fee, or you can use your own shipping method.

Once we receive your returned item(s) at our warehouse, please allow 30 business days for us to inspect the return and process your refund. Refunds will be issued to your original form of payment. Please note that it may take an additional 5 business days for the refund to appear on your bank statement, depending on your financial institution.

For a full refund, items must be returned in their original condition, unworn, unwashed, and with all original tags attached and in original packaging (e.g., shoe boxes, accessory bags). Returns received without original packaging or tags may be subject to a restocking fee or may be denied

 If you opted for store credit, it will be issued to you via email in the form of a gift card or unique code once your return has been processed. This credit can be applied to future purchases on our website.

To apply a promo code, enter it in the "Discount Code" or "Promo Code" box during the checkout process. Make sure to click "Apply" or "Redeem" to see the discount reflected in your total. Only one promo code can be used per order.

Just subscribe to our newsletter via the pop-up or footer. Every subscriber is automatically entered each month!

There could be several reasons:

Exclusions: Check if the code has specific exclusions (e.g., applies only to certain products, categories, or brands).

Expiration Date: Ensure the code has not expired.

Minimum Purchase: Some codes require a minimum purchase amount.

One-Time Use: Some codes are for single use per customer.

Typos: Double-check that you've entered the code correctly, with no typos or extra spaces.

Already Applied: You may have already applied a different code, as typically only one code can be used per order.

If you've checked these common issues and it's still not working, please contact our customer support for assistance.

Can I use multiple promo codes on one order?

A: Generally, no. Our system typically allows only one promo code or discount to be applied per order. If you have multiple codes, choose the one that offers the best discount for your purchase.

Do you offer any discounts for first-time customers?

A: Yes! Sign up for our newsletter [link to newsletter signup] and you'll receive a special discount code for your first purchase. This offer is valid for new subscribers only.

For most products, you can click the "Notify Me" button on the product page when an item is out of stock or full price. Enter your email, and we'll send you an alert if it becomes available or goes on sale. We also announce major sales and promotions via our newsletter.

Yes, we offer a one-time price adjustment if an item goes on sale within 14 days of your purchase. Please contact customer support with your order number, and we will refund the difference.

We do not offer price adjustments for items that go on sale after purchase. Our promotions are often for a limited time and subject to change.

Most sale items are eligible for our standard return and exchange policy. However, items marked "Final Sale" are not eligible for returns or exchanges unless they are defective or damaged upon arrival. This will be clearly stated on the product page.

You can sign up for our newsletter by entering your email address in the subscription box found at the bottom of our homepage [link to homepage]. You'll receive updates on new products, promotions, and exclusive offers.ind that international orders can take up 3- 8 weeks to be delivered.

By subscribing, you'll be the first to know about:

Exclusive discounts and promotions

New product launches

Sales events

Early access to limited-edition items

Style tips and company news

We'd be sad to see you go, but you can unsubscribe at any time by clicking the "Unsubscribe" link found at the bottom of any of our marketing emails. Please allow a few business days for the change to take effect.

Yes, we do! Our [Program Name] loyalty program rewards you for every purchase. You earn points for every dollar spent, which can be redeemed for discounts, exclusive products, and other perks. Learn more and sign up here: [link to loyalty program page].

We do not currently have a formal loyalty program, but we frequently offer special promotions and discounts to our email subscribers.

Orders are processed quickly, but if you reach out ASAP to info@boldbliss.store, we’ll do our best to help.

Log in to your account and navigate to your "Account Dashboard" or "My Profile" section. From there, you can edit your shipping addresses, billing addresses, email address, and other personal details. Remember to save any changes you make.

 Browse our products and add the items you wish to purchase to your shopping cart. Once you're ready, click on the "Checkout" button. Follow the prompts to enter your shipping information, select a shipping method, choose your payment method, and review your order before confirming your purchase.

If you have an account, log in and navigate to your "Order History" or "My Orders" section. You'll find a list of all your previous purchases, including order dates, items purchased, and order statuses.

First, check your tracking information for the latest updates. If the tracking information indicates a delivery, check around your property or with neighbors. If you still can't locate your package or if there are no tracking updates for an extended period, please contact our customer service team with your order number, and we'll be happy to assist you.

We apologize for any error! Please contact our customer service team immediately with your order number and details about the issue (e.g., description of the incorrect item, photos of damage). We'll work quickly to resolve the problem by arranging a return, replacement, or refund.